Patients and Visitors

Ward Information

Detailed below is information about the patient wards we have at South Tyneside District Hospital.

If you require any further information about a specific ward please ask at the nurse’s station and they will only be too happy to help. Alternatively please ring the ward direct on the number provided.

Emergency Assessment Unit (EAU)

  • Visiting times – 2pm – 4pm and 7pm – 8pm daily. We allow only 2-3 visitors per patient at any time.
  • Ward telephone number: 0191 404 1035
  • Ward manager – Laura Ord

Ward 2 - Elderly Care

  • Visiting times - 2pm – 8pm daily
  • Ward telephone number: 0191 404 1002
  • Ward manager – Faye Wright

Surgical Centre (Inpatient and day case surgery, general surgery, gynaecology and orthopaedics) 

  • Visiting times - 2pm - 4pm and 7pm - 8pm daily
  • Ward telephone number: Inpatients - 0191 404 1001 Day cases - 0191 404 1004
  • Ward manager - Nicola Peat

Ward 3 - Adult Medical (Gastroenterology specialty)

  • Visiting times - 2pm – 7.30pm daily
  • Ward telephone number: 0191 404 1003
  • Ward manager – Roisin Burdis

Ward 5 – Diabetes

  • Visiting times - 2pm - 4.30pm and 6.30 - 7.30pm daily
  • Ward telephone number: 0191 404 1005
  • We do advise not to bring small babies/toddlers onto the ward for infection purposes
  • Ward manager – Viv Cockburn

Ward 6 – Cardiology/Coronary Care Unit (CCU)

  • Visiting times - 2pm - 4.30pm and 6.30pm - 7.30pm daily
  • Please can you ensure that your relative has adequate toiletries and nightwear for their hospital stay.
  • Please note that when we require emergency beds patients may be moved to another ward whilst they are awaiting discharge. If this occurs, the same consultant will continue to be responsible for their care.
  • Ward telephone number: 0191 404 1006
  • Ward manager – Joanne Falconer

Ward 9 – Trauma and Orthopaedics

  • Visiting times - 2pm - 4pm and 7pm - 8pm daily. We allow two visitors per patient at any time. No small children or babies.
  • Ward telephone number: 0191 404 1007
  • Acting ward manager – Rachel Thompson


Ward 10 – Medicine (Respiratory)

  • Visiting times - 2pm - 4.30pm and 6.30pm - 7.30pm daily
  • Ward telephone number: 0191 404 1010
  • Ward manager – Emma Gray

The Oncology and Haematology Day Unit (Ward 11)

  • Situated on the 3rd floor of the hospital.
  • We are a Day Unit and are open Monday to Friday 8.30am – 5pm, excluding bank holidays.
  • No restrictions on visiting as many of the patients are only here a couple of hours. We advise that our ward isn't suitable for children due to the nature of treatments and the wellbeing of others.
  • Ward telephone number: 0191 404 0153
  • Ward manager – June Pattison

Ward 19 – Elderly Care (Medical/Rehabilitation)

  • Visiting times - 12noon - 7.30pm daily
  • Ward telephone number: 0191 404 1019
  • Ward manager - Ann Callaghan

Ward 20 (older person palliative/ best supportive care)

  • Visiting times – 2pm – 8pm, but we are flexible with these times.
  • Children and well behaved dogs are allowed due to the nature of the ward.
  • Ward telephone number: 0191 404 1020
  • Ward manager – Lynn Jones

Ward 22 – Antenatal/Postnatal (Maternity)

Recent decisions taken by the Trust around maternity services have meant that we have had to make changes to the way this ward is utilised. If you have any queries please contact 0191 404 1033

  • Women come to us who are pregnant or who need to stay in hospital for more than one night.
  • This is a secure area so all access is via a controlled locked door. All babies have an electronic tag applied on admission to the ward and remains until discharge for added security.
  • Visiting times and arrangements:

-       one named visitor between the hours of 12noon - 9.30pm daily

-       other children of the patient are allowed to visit between 12noon and 8pm daily.

-       other visitors are welcome between  2pm - 3pm and 6.30pm - 8pm daily, however at any one time only two visitors allowed per bed but can change over as many times as you wish.

-       please contact the ward with any queries about visiting.

  • Ward telephone number: 0191 404 1022
  • Ward manager - Jacqui Ramshaw

Intensive Therapy High Dependency Unit

  • Visiting times and arrangements:

-       We have an open visiting policy but we respectfully request that unless by prior arrangement with staff you do not visit in the mornings before 12:00noon. This is to allow the Consultant to complete their daily ward round uninterrupted. We also have a quiet period from 4pm – 7pm to allow patients to rest.

-       Two visitors only at the bedside at any one time. More visitors than that can often be overwhelming for patients.

-       We do allow children to visit but we advise that babies are not brought into the Unit. Children are the responsibility of their parent and must be accompanied by an adult at all times.

-       Please speak to the nurse in charge if you have any queries or special requests regarding visiting.

  • Hand washing facilities are provided at the entrance to the ward and we ask that you wash your hands on entering and on leaving the ward.
  • Real flowers are not allowed on the unit for infection control reasons.
  • Mobile phones can be used in the visitors' rooms but must be switched off before visiting the patient on the unit.
  • If you are feeling unwell, you will be asked to avoid coming into the clinical care area in order to lower the risk of infection to our patients.
  • To respect and protect the privacy of other patients on the ward you may be asked to leave while nurses and doctors are delivering care.
  • The ward is accessed via a security system which is there for the safety of your relative, please ring the doorbell which is located at the entrance to the ward and a member of staff will speak to you. Please be patient when ringing as the nurses may not be able to respond immediately if they are attending to patients, they will answer the bell as quickly as possible.
  • Ward telephone numbers: 0191 404 1030 and 0191 404 1034
  • Ward Manager - Lorraine Spence


Paediatrics incorporates Children’s Emergency Care, Children’s Day Unit, Children’s Outpatients Department and Special Care Baby Unit.

Our philosophy of care is to be child-focused and family centred, acknowledging that it is in the best interest of most children to work closely with their whole family. We attempt to maintain a warm, friendly, relaxed atmosphere where children feel safe and supported, and families are equal partners in care and decision making.

If a child with additional needs attends any of our services, and families feel they would benefit from separate waiting space to the main play area, we would actively encourage them to share this with us, so we can make every child’s stay as stress-free as possible.

Children’s Emergency Care

We are staffed entirely by paediatric trained nursing and medical specialists, and have all of the facilities required to respond to the unique need of children from birth to 16 years of age. Transitional care is all available for young adults (16-18 year) who have a long-term illness, and are moving to adult led services. We are a 24 hour, 7 day a week service.

Attached to the Emergency care unit is a 3 bedded short stay assessment unit, where children requiring a longer period of observation can be cared for. As we no longer have in-patient facilities at this site, if an extended stay is required then children are transferred to either Sunderland or Newcastle hospitals, depending upon the speciality required.

We also run consultant led clinics 5 days a week (Mon-Fri), where children who require follow-up care can be reviewed by our most senior clinicians.

Our direct contact telephone number is: 0191 4041260. We do however respectfully ask families not to contact us for advice relating to illness or injury, and instead to contact 111.

Children’s Day Unit

Children’s day care facilities have recently been relocated to the ground floor, attached to the existing Children’s Emergency Care. This purpose built 6 bedded unit is currently open 3 days per week, we are however exploring extending this to a 5 day a week service, in response to the needs of children and their families.

We currently care for children who undergo dental and orthopaedic surgery who can be discharged on the same day, as well as those requiring blood tests, immunisations and skin testing for allergies and those requiring a range of scans and investigations. We are staffed entirely by paediatric trained nurses and nursery nurses who can assist in supporting children of all ages throughout their stay.

Due to limitations of space however we do request where possible, that one adult only attends with each child who has an appointment with us.

Contact telephone number: 0191 4041048 Monday, Wednesday and Thursday 8am - 6pm

Children’s Outpatients

Children’s Outpatients is currently located at Palmer Community Hospital. Clinics are all led by a consultant paediatrician, some with specialist nurses attached.

We endeavour to maintain our child-focused family oriented philosophy at this site, and acknowledge the importance of working in partnership with children and their families.

Contact telephone number - Angela Jones, lead secretary – Paediatrics –

0191 404 1000 ext: 4116

Special Care Baby Unit (SCBU)

The Trust has confirmed a temporary suspension of SCBU due to significant and ongoing staffing pressures. The staffing position with be reviewed in January 2018. Click here for the press release explaining the decision.