At South Tyneside NHS Foundation Trust we provide outpatient services from a number of locations across South Tyneside, Sunderland and Gateshead.
An outpatient is a patient who is not admitted into hospital (doesn't stay overnight or come in for day surgery) but who visits a hospital, clinic, or related facility for diagnosis or treatment.
The information in this section will tell you more about your appointment and why it is important to keep it, your treatment at the hospital and facilities and support services we offer.
If you need to change or cancel your appointment
If, for any reason, you are not able to keep your appointment, or require further details, please tell us as soon as possible by calling the telephone number that is on your appointment letter or card so that your appointment can be given to another patient.
Alternatively please call our appointments line on 0191 4277575, Monday to Friday 8am to 6pm
Preparing for your appointment
Before you come for your outpatient appointment please check your travel arrangements, and allow plenty of time to get to the hospital.
Please make sure you bring the following with you:
When you arrive for your appointment
Please make sure to check in for your appointment with a receptionist – this is important to let the nursing staff know you have arrived. Please advise the receptionist if you have changed any of your personal information recently.
The receptionist will ask you to confirm your personal details including, name, address, date of birth, General Practitioner (GP) and ethnic origin.
The information we record about you is used to ensure that health care professionals have accurate information about you, so that you receive the best care and treatment possible; and to help us plan our services around the needs of our patients.
You will then be directed to the appropriate waiting area where a nurse will call you for your appointment. Staff will be on hand to help guide you through the process and to answer any queries you may have.