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Our Services

Outpatients

At South Tyneside NHS Foundation Trust we provide outpatient services from a number of locations across South Tyneside, Sunderland and Gateshead.

An outpatient is a patient who is not admitted into hospital (doesn't stay overnight or come in for day surgery) but who visits a hospital, clinic, or related facility for diagnosis or treatment.

The information in this section will tell you more about your appointment and why it is important to keep it, your treatment at the hospital and facilities and support services we offer.

If you need to change or cancel your appointment

If, for any reason, you are not able to keep your appointment, or require further details, please tell us as soon as possible by calling the telephone number that is on your appointment letter or card so that your appointment can be given to another patient.

Alternatively please call our appointments line on 0191 4277575, Monday to Friday 8am to 6pm

Preparing for your appointment

Before you come for your outpatient appointment please check your travel arrangements, and allow plenty of time to get to the hospital.

Please make sure you bring the following with you:

  • Your appointment letter. This contains specific instructions about your appointment. Please read this carefully and bring it along when you come to see us
  • Any letters for the Consultant from your GP, District Nurse, Physiotherapist or other health worker
  • Money for prescriptions, refreshments, car parking etc. If you are exempt from prescription charges, or have a prepayment certificate, please bring proof with you.
  • If you are diabetic, please bring a snack
  • A list of any questions you may wish to ask
  • A list of your current medication
  • If you would like to, please bring along a relative or friend who can be with you when you are seen

When you arrive for your appointment

Please make sure to check in for your appointment with a receptionist – this is important to let the nursing staff know you have arrived. Please advise the receptionist if you have changed any of your personal information recently.

The receptionist will ask you to confirm your personal details including, name, address, date of birth, General Practitioner (GP) and ethnic origin.  

The information we record about you is used to ensure that health care professionals have accurate information about you, so that you receive the best care and treatment possible; and to help us plan our services around the needs of our patients.

You will then be directed to the appropriate waiting area where a nurse will call you for your appointment. Staff will be on hand to help guide you through the process and to answer any queries you may have.  

Your appointment

  • Please allow at least two hours for your appointment
  • We will try not to keep you for more than 30 minutes after your appointment time
  • You might need to have an x-ray or other tests afterwards. We will try to arrange these on the same day. So you might need to wait longer.
  • Please tell a member of staff if you need to leave and can't wait for your tests. You might be able to have them another day
  • Sometimes appointments are delayed. This is usually for a good reason, but clinic staff should always tell you why a delay has occurred
  • Arriving early for your appointment does not mean we will see you earlier