Our Services

Patient Welfare

Including: Bereavement

Patient Welfare provides the following services to patients and staff:

  • Bereavement issues
  • Patient monies
  • Patient valuables

We are based within General Office at:

Ingham Wing
South Tyneside District Hospital
Harton Lane
South Shields
Tyne and Wear
NE34 0PL

Telephone: (0191) 202 4005  or (0191) 404 1000 

Helping you cope with bereavement

The staff at South Tyneside NHS Foundation Trust understand that you may be feeling bewildered and distressed at this time. We express our sympathy to you and your family and assure you that we will offer support and assistance at this time.

We aim to provide some useful advice and guidance to help guide you through some of the practical stages following your bereavement.

What to do first

Our Patient Welfare Officer will contact you the next working day to confirm when you are able to collect the documentation needed and will agree an appointment time suitable for you.

Please report to the Main Reception in the Ingham Wing when you attend for your appointment and the Patient Welfare officer will meet you there.

Registering the death

This must be done within five working days; please contact the Registry Office (0191) 427 7000 to make an appointment with them.


The Registry Office
10 Broughton Road
South Shields
Tyne and Wear
NE33 2RN

Opening hours:    Mon – Fri   9:00 – 3:30pm

Who can register the death?

You can register the death if you are:

  • A relative
  • A hospital representative
  • The person instructing the Funeral Director

Funeral Arrangements

You can contact a funeral director of your choice before you have the death certificate.

Help with Funeral Costs

Some assistance towards funeral expenses may be available to you. The Patient Welfare Officer can provide further advice and information about this.

Bereavement support

Grief and loss is an individual journey and you may feel a range of emotions during this time. Your own GP or nurse is available to listen and help, wherever possible. Some GP surgeries offer bereavement counselling at the practice.

Hospital Chaplaincy

The chaplaincy service is available 24 hours a day, every day. If you wish to contact one of the chaplains or someone from your own faith please contact the hospital switchboard on (0191) 4041000.


Locations for Patient Welfare in South Tyneside:

South Tyneside District Hospital, South Shields, 0191 404 1000